Support

 

Welcome to The Ultimate Stacker Studio Support

Need help balancing shapes and mastering the physics tower? We’re here to help with gameplay issues, bugs, and feedback.

1. Common Issues & Solutions

Game Not Launching

If the game does not start:

  1. Restart your device
  2. Update to the latest iOS version
  3. Close background applications
  4. Reinstall the game

Game Crashing or Freezing

Try the following:

  • Restart the game
  • Ensure sufficient storage space
  • Update the game to the latest version
  • Restart your device

Performance Issues

For smoother gameplay:

  • Close unused apps
  • Free up device storage
  • Use a supported device

2. Frequently Asked Questions

Is the game free to play?

Yes, the game is free to download and play.

Does the game collect personal data?

No personal information is collected. Only anonymized gameplay and device data may be used.

Why did my progress reset?

Progress may reset if the game is reinstalled or played on another device without cloud saving.

How do I unlock harder modes?

Continue stacking shapes successfully and achieve progression milestones to unlock more difficult physics challenges.

How do I report a bug?

Please email us with:

  • Device model
  • iOS version
  • Description of the issue
  • Screenshots or recordings (if possible)

3. Contact Support

For assistance:

📧 Email: support@theultimatestackerstudio.com
🌐 Website: https://theultimatestackerstudio.com
⏱ Response Time: 24–48 hours

4. Feedback & Suggestions

We welcome ideas for:

  • New shapes
  • Physics modifiers
  • Harder gameplay modes
  • Visual improvements

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Privacy Policy

Last Updated: December 2025 1. Introduction The Ultimate Stacker Studio (“we”, “our”, or “us”) develops and publishes the mobile game Shape Balance Physics , a physics-based stacking game where players stack rotating shapes on a platform while trying to maintain balance and stability for as long as possible. We respect your privacy and are committed to protecting your information. This Privacy Policy explains what data we collect, how it is used, and your rights when using our game on iOS devices. By downloading or using the game, you agree to this Privacy Policy. 2. Information We Collect 2.1 Gameplay Data (Non-Personal Information) We may collect anonymized gameplay data such as: Shapes stacked and highest tower reached Survival duration and balance performance Unlock progression and harder modes reached Timing accuracy and player interactions Scores and achievements Physics gameplay statistics This information helps us improve gameplay balance and player experience. 2....
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